Certainly! Here’s the updated version of the Terms and Conditions with your contact information and brand name included:
Terms and Conditions of NEXGENZNEEDS
1. Introduction
Welcome to Nexgenzneeds, your trusted online tech and gadget store. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.
2. Product Information and Availability
We strive to provide accurate descriptions and details of the products available in our store. However, we cannot guarantee the accuracy of the information at all times. Availability of products is subject to change without prior notice.
3. Return, Exchange, and Replacement Policy
We want our customers to be completely satisfied with their purchase. However, please note the following conditions regarding returns, exchanges, and replacements:
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Defective or Damaged Products:
If you receive a defective or damaged product, we will offer a replacement or exchange, provided the product meets the criteria outlined below:- The product is faulty or damaged due to manufacturing defects.
- The product is returned within 7 days of delivery.
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Unboxing Video Requirement:
In order to process any return, replacement, or exchange request, you must provide a clear, uninterrupted unboxing video of the parcel at the time of delivery. The video should show the entire unboxing process from start to finish, without any cuts, pauses, or edits.- The unboxing video must clearly show the condition of the product and packaging upon arrival.
- If the unboxing video is not provided or is deemed incomplete, altered, or suspicious, we reserve the right to reject your replacement or exchange request.
4. Non-Refundable Conditions
We do not offer refunds for any products unless they are defective, damaged, or incorrect at the time of delivery. In such cases, a replacement or exchange will be provided.
5. Processing of Returns and Exchanges
If you qualify for a return or exchange based on the criteria above:
- You will be asked to send the defective or damaged product back to us (at your cost), after which we will send you a replacement or exchange item.
- Any items returned without a proper unboxing video will not be processed for replacement or exchange.
6. Warranty and Repair
If a product is not defective but requires repair within the warranty period, please refer to the manufacturer's warranty for service options. We are not responsible for issues that arise after the return/exchange period or for damage caused by misuse.
7. Shipping and Handling
Customers are responsible for the cost of shipping items back for return or exchange unless the product is defective or incorrect. If the product is eligible for a replacement, we will bear the cost of shipping the new product to you.
8. Limitation of Liability
We are not responsible for any loss, injury, or damage arising from the use of our products beyond the warranty or as a result of customer misuse.
9. Changes to Terms
We reserve the right to update and modify these terms and conditions at any time. It is your responsibility to review these terms periodically.
10. Contact Information
For any questions or assistance, please contact us at:
Email: nexgenzneeds@gmail.com
Brand Name: Nexgenzneeds
By making a purchase or using our services, you agree to the terms outlined in this agreement.
